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Returns

Returning A Product To Us

Please initially read our Refund Policy page first to see if you are eligible to return a product.   

Next, contact us at info@esensi.co.uk to arrange your return. Include a reason for your return and a contact telephone number. We will then issue you with a return number and address. You should then return the goods to us within 15 working days. Please obtain a proof of posting for your records.  

For Items Returned Under Our Guarantee
Once your return is received we will send you an email to notify you that we have received your item. A credit will automatically be applied to your credit card or original method of payment for the cost of the goods. The cost of return postage will not be refunded. Refund payments may take up to 7 business days to be received.

For Items Returned That Are Damaged Or Faulty
Once your return is received we will send you an email to notify you that we have received your item. Once we have confirmed the returned goods are damaged or faulty we will either send you a new replacement or a credit will automatically be applied to your credit card or original method of payment for the cost of the goods. Your cost of reasonable return postage will also be refunded. Refund payments may take up to 7 business days to be received.

For Items Returned After Cancellation Of An Order
If you wish to cancel an order, please notify us as soon as possible and no later than 15 days after delivery. Once you have notified us you then have a further 15 days to return the order to us.

Once your return is received we will send you an email to notify you that we have received your item. Once we have confirmed the returned goods are in a re-saleable condition a credit will automatically be applied to your credit card or original method of payment for the cost of the goods. The cost of return postage will not be refunded. Refund payments may take up to 7 business days to be received.

 

Esensi Botanical Skincare

Organically Formulated with the Purest of Intentions.

 

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