The Esensi Promise
We have total confidence in all our products. However if for some reason you're not completely satisfied with your Esensi Botanical Skincare purchase and don't notice any visible improvement in your skin within 30 days just return the product and receive a full refund of the purchase price. We promise you not to argue, quibble, challenge or be difficult. We can't be fairer than that! Our guarantee to you :) You are required to cover the cost of return postage which will not be refunded. Please obtain a proof of posting for your records. Refund payments may take up to 7 business days to be received.
If 30 days have passed we will still give you a full refund if you return a product as long as the product has not been opened and is in a re-saleable condition with all packaging and tamper proof seals intact. Again, you are required to cover the cost of return postage which will not be refunded. Please obtain a proof of posting for your records.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once we have confirmed the returned goods are in a re-saleable condition a credit will automatically be applied to your credit card or original method of payment for the cost of the goods. Refund payments may take up to 7 business days to be received.
Please see our Returns page for further details.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Damaged or Faulty Goods
Should an item arrive damaged or faulty, please contact us within 5 working days of delivery and we will arrange an exchange or refund for you. We regret that we are unable to acknowledge claims for damaged or faulty goods outside of this time.
Cancellation of an Order
If you wish to cancel an order, please notify us as soon as possible and no later than 15 days after delivery. Once you have notified us you then have a further 15 days to return the order to us.
Esensi Botanical Skincare
Organically Formulated with the Purest of Intentions.